Shipping policy
Shipping Policy
General Information
At Rooted, we are committed to providing you with an excellent shopping experience. Our shipping policy is designed to ensure that your items are delivered to you in a timely and cost-effective manner. Please review the details below to understand how our shipping process works.
Cutoff time: 4:00 PM (GMT-5) Eastern Standard Time (Pennsylvania)
Order Processing Time 1-3 days (Mon-Fri)
Delivery time 4-8 days (Mon-Fri)
We use the following shipping parties: USPS, UPS, Fedex
Shipping Fees
Customers may incur multiple shipping fees when purchasing items from various local artists. Each artist ships their products independently, and as such, shipping fees are calculated based on the dimensions of the product and the distance it needs to travel.
Shipping Return Policy
We understand that sometimes things don’t work out, and we want to make returns as easy as possible!
- Clothing items qualify for free returns—we’ll cover the return shipping cost because we know sizing can be tricky.
- For all other items (home decor, food, and non-clothing accessories), are not eligible for free returns.
For full details on our return policy, including eligibility and the return process, please visit our Return Policy or contact us at info@rootednewlondon.com.
Processing Time
All purchased items are shipped within 1-3 business days of purchase. Please note that business days do not include weekends or holidays. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods
Customers have the option to choose their preferred shipping method at checkout. We offer the following carriers: USPS, UPS, Fedex
Shipping Costs
Shipping costs are calculated based on the dimensions of the product purchased and the distance to which it is sent. Shipments along the East Coast are $7.00 and under for shipping. Some exclusions apply. Beyond, shipping prices range from $7.00-$15.00. The final shipping cost will be displayed at checkout once you have entered your shipping address and selected your preferred shipping method.
Multiple Shipments
If you purchase items from multiple artists, you may receive separate packages for each item. Each package will have its own shipping fee, which will be calculated individually based on the criteria mentioned above.
International Shipping
At this time, we only ship within the United States. We do not offer international shipping.
Shipping Restrictions
Certain items may have shipping restrictions due to their size, weight, or destination. If there are any restrictions on your order, you will be notified during the checkout process.
Delays and Issues
While we strive to ensure timely delivery, there may be instances where delays occur due to factors beyond our control (e.g., weather conditions, carrier issues, etc.). If you experience any issues with your shipment, please contact our customer service team at info@rootednewlondon.com for assistance.
Contact Us
If you have any questions or need further assistance with your order, please feel free to contact us at info@rootednewlondon.com. We are here to help!
Thank you for shopping with Rooted. We appreciate your support of local artists and hope you enjoy your purchase!
